How can we
help?
Real answers from the people who build StencilMaker. Most questions are covered below — and you can always reach us directly.
- Typical reply
- 1–2 business days
- Channel
- Coverage
- iOS · Android · Web
Get in touch
Email our support team
We read every message and typically reply within 1–2 business days.
Common questions
How do I create a stencil?
Open StencilMaker, upload a reference photo, choose a style, and generate. Each generation uses 20 credits and returns a clean, vector-grade transfer stencil in seconds.
How does pricing work?
The Free plan includes one generation per day, plus 10 free stencils to start. Premium is $7.99/month or $59.99/year (save 37%, with a 7-day free trial on the annual plan) and raises your daily limit. You can also buy credit packs that never expire.
See full pricingHow do I manage or cancel my subscription?
Subscriptions are billed through the App Store or Google Play and are managed there — on iOS open Apple Settings, on Android open your Google Play subscriptions. If a purchase doesn't appear after reinstalling, tap “Restore Purchases” in the app.
Can I get a refund?
Purchases made through the App Store or Google Play are subject to Apple's and Google's refund policies, which you request through them directly. For questions about web credit-pack (USDC) payments, email us and we'll help.
A stencil looks wrong, or the app crashed — what should I send?
Email us with your device, OS version, and the steps that led to the issue (a screenshot helps). The more detail you include, the faster we can reproduce and fix it.
How do I delete my account or data?
You can delete your account at any time from the app, or request deletion by email. We walk through both on the account-deletion page.
Delete your account